Leadership

When our top performers resign, what can we learn from it?

3' reading

20May-When our top performers resign, what can we learn from it?20May-When our top performers resign, what can we learn from it?

No managers want to see their people leave, yet employee turnover has become increasingly common for growing companies. Last year, a study by Emplify revealed that 77% of employees considered quitting their jobs in less than a year, with 45% actively searching for their next opportunity.

Seeing our best people move on is a challenge. However, it offers an opportunity for us to take a step back and reevaluate how we can improve as leaders. 

With careful reflection, we can identify if and where we went wrong in supporting our employees, allowing us to take the right action to prevent similar events from happening in future. 

Whether you’ve experienced an employee resigning or simply want to prevent it, ask yourself these 5 questions:

  1. Do I know how my employees are feeling?

According to Gallup, 85% of employees reported that they were disengaged from work — even if their employers thought otherwise!

While this may come as a surprise to some managers, sometimes, our people may feel unsafe to voice their concerns, leaving them to struggle without our support. 

That’s why it’s so important to create an environment where every individual is encouraged to share their thoughts, emotions, and personal issues.

Listen deeply and consider what actions you can take to give your people your full support, always!

2. Do all my people feel like they belong?

People are hardwired for connection and belonging.

What does that mean for leaders? Be proactively inclusive! Ensure all your people feel seen and heard by listening to questions, providing feedback, and implementing their suggestions. 

When your people feel included and valued, they will be dedicated to your mission!

3. Am I nurturing my employees’ potential?

When employees feel stuck in a ‘dead-end position’, they are likely to look elsewhere for a chance to work towards their goals. 

So, how can you find out where your people want to go? It starts with an open and honest conversation. Listen intently to your people’s goals and dreams, and pave the way by linking these to their tasks and responsibilities.

By providing opportunities for growth, your people will constantly feel motivated and envision themselves developing within your company in the long run! 

4. Do I show my team I trust them?

While it’s tempting to keep tabs on everyone’s progress, micromanaging can be frustrating for your people.

You don’t have all the answers, and that’s a good thing! Giving your employees the freedom to approach tasks in their own way brings forth creativity and innovation. 

Show your people that you believe they can produce exceptional results, and their enthusiasm for work will soar. 

5. Do I consistently show my people that I value their work?

Are you constantly showing your people how much you appreciate their efforts? If not, your people can feel overworked and overlooked.

When you see a job well done, let your people know. Especially as more and more teams work remotely, recognition for their work can do so much to boost morale and satisfaction.

Want more insights on how to attract, hire, and retain top talent? 

Sign up to our People as Humans newsletter. You’ll become part of a community with 500+ CEOs, HR & business leaders of leading companies around the world who are actively using our insights to shape the future of HR. 

Written on May 20, 2021

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Rino Platania

Senior Product Designer

With 15 years’ experience in communication design, I thrive in creating memorable experiences using digital media. I was born in Taranto, Italy & my hobbies are taking photos, shooting short films & spending time with my family in the countryside.

Favorites

Email notifications re: change

What it is

An automation to send email notifications to people of your choice when changes to material are made

Needed resolve

Keep specific people you choose aligned on any changes within company material

CV parsing

What it is

A program to automatically convert info from a CV into structured info that can be stored, analyzed and manipulated by software

Needed resolve

Implement more efficient processes to save time by being able to search faster when analyzing CVs

Candidate Management System (CMS)

What it is

A system to assist with attracting, communicating with and managing applicants

Needed resolve

Raise hiring standards and keep recruitment data more organized

One-click job posting to numerous job boards

What it is

A process to post your job postings to numerous sites with just one click

Needed resolve

Post job ads automatically in various places rather than doing it manually

Exit interviews

What it is

Surveys conducted with individuals before they leave your company to cover why they’re leaving and what feedback they have for your company

Needed resolve

Gain a deeper insight into reasons for employee turnover, identify any negatives and correct them to increase employee engagement and retention

Task assignment

What it is

A system to assign, manage and organize the tasks of those involved in the onboarding process

Needed resolve

Ensure everyone involved in the onboarding process is aligned and keep track of all the necessary tasks

Collaborative process, involving the right colleagues

What it is

A way to get relevant people to work together when onboarding new hires

Needed resolve

Make the onboarding process more valuable by involving more than one person

Brand assets

What it is

A section in which to include info about your brand and its style

Needed resolve

Internalize your desired brand and make it available to all so that everyone is aware of your unique style

Specific depts/offices that see announcements

What it is

A setting to choose which dept/office can see announcements

Needed resolve

Control who sees info, so the right people are aware of it

Likes & comments on announcements

What it is

A kind of social media feature that allows your people to like and comment on announcements posted on the ‘social wall’

Needed resolve

Keep your people proactive and encourage internal communication

Announcement history

What it is

A kind of ‘social wall’ on which to see all past announcements

Needed resolve

Allow your people to find past announcements quickly and easily in one place

Read confirmation

What it is

A way to see who has read the announcements on the ‘social wall’

Needed resolve

Ensure that your people keep up to date with important company announcements and keep track of who is aware of what

Announcements

What it is

A kind of ‘social wall’ on which chosen people share news with the company or a specific dept/office whenever they please

Needed resolve

Keep your people on the same page, only share relevant info and reduce the amount of emails sent

Customizable frequency of company updates

What it is

A setting to organize how often company updates can be posted on the ‘professional wall’

Needed resolve

Inform your people about company news frequently so they’re all on the same page

Internal communication

What it is

A system to keep your people aware of all open positions in your company

Needed resolve

Facilitate and speed up the employee referral process

Embedded videos

What it is

An option to embed videos and other interactive media e.g. for onboarding or training

Needed resolve

Engage your people more, reduce costs of classroom training and keep track of who has done the training easily

Tags to involve colleagues in hiring

What it is

A way to assign colleagues to tasks, collaborate well and get their input during the hiring process

Needed resolve

Keep everyone on the same page during the hiring process and collaborate successfully

Role based access control

What it is

A setting to control who sees what material

Needed resolve

Share confidential company info only with specific people

Task manager

What it is

A centralized place to store all your people’s data and documents

Needed resolve

Keep your people aligned on priorities and help them stay focused and proactive

Employee custom fields

What it is

Personalised fields you can add to employee profiles (e.g. favorite food, sports) for all to see

Needed resolve

Heighten employee morale by sharing fun personal interests

Employee milestones

What it is

A checkbox that allows your people to select important milestones when they update their profiles

Needed resolve

Keep track of your people’s history while at your company in a visual timeline

Easy import of employees

What it is

An easy way to import your people using Google, uploading a CSV or inserting manually from Excel

Needed resolve

Import your people quickly and easily in the most convenient way for you

Company update history

What it is

A ‘professional wall’ on which all past updates are stored in one place

Needed resolve

Keep a record of company news that your people can access at any time to see your company’s progress

Personalized content

What it is

Your company’s material you’d like to share with your people

Needed resolve

Align your distributed workforce easily by storing content related to your company, its mission and its values in one place

Company updates

What it is

A ‘professional wall’ for leaders to share updates with the entire company

Needed resolve

Keep everyone aligned on current projects and future initiatives

Moods

What it is

Customizable forms for managers to quickly ask how their people are feeling and receive a clear visual rating

Needed resolve

Be constantly aware of how your people feel to pre-empt any issues that could impact employee turnover or your company’s overall mood. Make your people feel valued and significant regularly

Feedback

What it is

Feedback your people can request and give that can be private, shared with managers and/or HR, or even anonymous

Needed resolve

Boost productivity by stimulating self-evaluation and a desire to improve

Performance scorecards

What it is

Scorecards with perzonalizable fields in which managers give a rating to show their people whether they’re meeting expectations

Needed resolve

Monitor your people’s progress regularly to check they’re on the right track

1:1s

What it is

A method to share agendas for and arrange 1:1 meetings between managers and their people

Needed resolve

Keep your managers aligned with their people so everyone knows how to progress together

Folders

What it is

Folders and subfolders to keep all your material organized

Needed resolve

Simplifies employee communication and internal alignment by having company info quickly accessible in a logical structure

Celebrations

What it is

Reminders about things to celebrate, e.g. a birthday or work anniversary

Needed resolve

Create a sense of togetherness by showing your people you care about their achievements

Employee referrals

What it is

An internal method to find candidates through referrals from your employees

Needed resolve

Cut hiring costs, speed up the hiring process and see how much your people are engaged and believe in your company

Customizable funnels (pipelines)

What it is

A logical structure in which to add and insert customizable info about the various hiring stages candidates have to go through

Needed resolve

Guide potential employees through the hiring process in a structured way and communicate better throughout each stage

Filippo Quario Rondo

Growth & Data Lead

Since I was young, I’ve been thrilled by inventing & experimenting with software & hardware.

I was born & grew up in Genova before going on to study engineering, the field I’ve been working in for 17 years. I enjoy mountain biking in my spare time.

Favorites

Exelero University

What it is

A resources area with useful info about Exelero, its software and HR strategy and processes

Needed resolve

Give your people all the resources they need, so they can make the most of the software’s features and learn about important HR procedures

Kathryn Humphries

Content Manager

Originally from the UK and having studied languages, I’m passionate about communicating in the most effective way possible. When I’m not coming up with creative content ideas, you’ll find me singing along to musical theater or travelling the world!

Favorites

Alex Puertas

Frontend Developer

I grew up in Barcelona where I discovered my love for tech, so I went on to study software development. Having developed software for 5 years, I enjoy structuring code to make it as efficient as possible. To relax, I like drinking beer with friends, videogaming & going to the gym.

Favorites

Jure Bervana Prah

Full Stack Developer

As a Slovenian-Italian IT specialist for 10 years now, I get my kicks out of problem solving. There’s something thrilling about seeing your solutions work well for your clients. In my free time, I love walking in the mountains, swimming & going out with friends.

Favorites

Juan Pablo Daza

Web Designer

Colombia born and raised, I’ve always loved getting creative. I enjoy designing websites with compelling images & animations & have worked in digital communications for 10 years. I’m a proud uncle who loves going out for aperitivos & weight lifting at the gym. 

Favorites

Isabella Trentini

Global Account Executive

I started selling at the age of 18 in my home country, Brazil.

Since then, I’ve developed my passion for building solid rapports with clients in creative ways & giving them the best solutions. I love playing all team sports, videogames & going out with friends.

Favorites

Valerio Cofano

Full Stack Developer

Having worked as a software developer for 10 years, I never tire of crafting new ideas & desgning IT systems. Originally from Taranto, Italy, during my time off, I enjoy going out with friends, visting new places & discovering delicious new delicacies.

Favorites

Greta Zamberletti

People & Culture Manager

I’m a people person from Varese, Italy, who’s always had a passion for HR. My biggest delight is seeing the people I recruit grow & be successful in their new roles. I love travelling whatever the weather: hot beaches in summer & snowy mountains in winter.

Favorites

Angelo Ferrera

Product Lead

From the Italian capital, I studied business law before going down the tech route & becoming product lead. 

My aim is to solve problems & give clients the best experience while having fun at the same time. I love cooking up recipes & playing with my sons.

Favorites

Stefano Branduardi

Marketing Lead

An events enthusiast born in Chile with 15 years’ experience in planning successful marketing strategies & coordinating projects.

I’m an absolute bookworm, love listening to classical music & am an avid supporter of Varese basketball & football teams.

Favorites

Gabriele Borga

CEO

A true entrepeneur at heart, my motivation is building & leading a determined team to success while simultaneously having a ball together! 

That’s what I’ve done for 15 years now! To let off steam, I love reading business books & walking in the mountains.

Favorites

GDPR Compliance

What it is

A regulation that requires businesses to protect their clients’ personal data and privacy

Needed resolve

Be sure that Exelero is a trusted business and understand exactly how we collect, manage and store your data

Single sign-on (SSO)

What it is

An authentication method that allows users to sign in only once to have access to all the software

Needed resolve

Give your people a simple and secure way to sign in to and avoid the frustration of them having to enter credentials every time

Group training

What it is

Webinars to train your entire workforce on the software

Needed resolve

Organize training sessions for your people led by the Exelero team, who’ll show them how to fully adopt and exploit all its features

Software implementation & training

What it is

Our support via video call to get you fully set up with and trained on the software

Needed resolve

Be guided through the setup process and receive full training from the Exelero team, so you can use the software to its full potential

Insights by Exelero AI

What it is

AI that identifies below average data and sends notifications to tackle critical issues before they impact employee engagement and turnover

Needed resolve

Receive automatic alerts to help you manage data and tell you how to act on it

Customizable evaluations (scorecads)

What it is

Forms to personalize with skills/values candidates need that you then score for each candidate using ratings/open-ended answers

Needed resolve

Focus on key skills/values required for a position and analyze them in a structured, non-biased way

Answers viewable on a question-by-question basis

What it is

A way to compare individual answers to questions all together

Needed resolve

Collect, view and analyze data simply so you can act on it in the best possible way

Career site

What it is

A website on which to post your open positions to an active candidate pool

Needed resolve

Attract top talent and make the candidate application process as simple as possible

Talent pools

What it is

A database in which to store shortlists of top candidates for the future

Needed resolve

Anticipate future hiring needs to fill your skills gaps and speed up recruitment

Automatic customized emails to candidates

What it is

A way to compare individual answers to questions all together

Needed resolve

Collect, view and analyze data simply so you can act on it in the best possible way

Employee check-ins

What it is

Weekly check-ins in which managers send forms to their people with open-ended questions/ratings to see how things are going

Needed resolve

Understand how best to support your people and where improvements in employee experience are needed

Quick praises between colleagues to foster a culture of thanksgiving

What it is

A user-friendly page open to all for everyone to praise each other regularly and publicly and share exciting company info

Needed resolve

Build an uplifting culture of thanksgiving and reinforce company values

Customizable surveys/pre-built templates

What it is

Personalizable surveys and pre-prepared templates that you can use regularly to gain your people’s opinions

Needed resolve

Create quick surveys and use simple templates, for example to collect honest feedback on employee experience, so you don’t have to start from scratch every time

Filtered results based on employee demographics

What it is

Filters that allow you to view the answers you want from specific teams, depts, offices, etc.

Needed resolve

Sort data logically so that you can gain background info, understand the context of your participants and analyze everything together easily

People performance analytics

What it is

Graphs and reports to show useful data about people performance and the related features

Needed resolve

Have a clear, analytical overview of all people performance statistics and understand where improvements need to be made

Recommended talking points

What it is

A way to structure 1:1 meetings by sharing talking points beforehand

Needed resolve

Be as productive as possible in meetings by knowing what topics to discuss

Customize surveys or use pre-built templates

What it is

Reminders about things to celebrate, e.g. a birthday or work anniversary

Needed resolve

Create a sense of togetherness by showing your people you care about their achievements

Google Workplace

What it is

All Google’s collaboration and productivity tools available via the platform

Needed resolve

Strengthen planning, coordination and collaboration between individuals, depts and offices

Customizable app/file shortcuts

What it is

A list of shortcuts to your favorite apps that you can customize and add to

Needed resolve

Access all your favorite apps in one place

Customizable app/file shortcuts for depts/offices

What it is

A list of shortcuts to useful apps/websites customizable for each team/dept

Needed resolve

Access your team/dept’s most-used apps/websites in one place

People engagement analytics

What it is

Graphs and reports to show useful data about people engagement and the related features

Needed resolve

Have a clear, analytical overview of all people engagement statistics and understand where improvements need to be made

Company directory & org chart

What is it

A structured database accessible to all with your people’s profile pics, roles, depts and offices

Need resolve

Give your people a clear overview of your internal structure, so they can find others’ roles and locations quickly and easily